is a listing of commonly asked XPower1 questions and answers
and basic troubleshooting steps. Keep in mind that this
is just a select few of the questions and answers in our
database. If you're encountering a more specific issue you
should call our customer support.
related to USB power
message below may occur on some computers which use the
iXP1-500 and the XP1Power devices. Using a car adapter or
a USB hub will assure you do not see this issue related
to the power capacity of the computer you are using with
message is very rare and we have only seen this happen with
a Macbook on a rare occasion as well. .
are multiple solutions, if when using the iXP1-500 USB power
adapter you receive the above screen message. First, there
are procedures you can take to reduce the power which are
drawing power from your computer's USB ports. So reducing
the number of devices will correct this power consumption
issue on your computer. All computers have limitation on
the number of USB devices normally plugged in an draw power.
To many devices connector will cause your computer to draw
too much power.
Solution 1: The solution is to unplug some
other devices from your computer. Even your Ethernet cable
connected to your computer draws power from the computer.
You have to maintain enough power to drive your iXP1-500
and you will not see this message and draw more power than
your computer can handle.
2: We understand as a computer user you do not
want to unplug any devices. There are solutions besides
unplugging devices as well. One solution besides unplugging
other USB devices is to unplugging external devices such
as hard drives, CD recorders, etc. This includes firewire
3: Use a USB hub. Using
a powered USB hub would work best to correct this power
issue and your iXP1-500 will work fine. There are many small
inexpensive USB hubs on the market and Xmultiple sells these
devices as well.
4: If you are using a computer with both USB 1.0
and USB 2.0 ports. If the iXP1-500 is connected to a USB
1.0 port, reconnect the iXP1 to one of the available USB
5: The iXP1-500 is made to operate with your USB
ports on your computers. If USB ports are disabled these
ports can be reset and enabled. Go to your Control Panel
and click on the "System" icon. Click on USB ports
and enable any ports which have been disabled.
One of the issues about the USB bus is that it
provides power to the devices plugged into it, providing
of course that the device does not draw too much power.
Each USB port has a 500 mA power limit, and if you plug
too many devices into the port by using a non-powered USB
hub it can display the message "drawing to much power."
The iXP1-500 works with most USB hubs and therefore
plugged in alone to a USB port, the iXP1-5000 is not drawing
the full USB power limit.
is possible to draw too much power on your computer collectively
from all the USB ports. When this happens not all of your
devices attached to USB ports will work. If you do not want
to use a powered USB hub you can unplug a few devices and
this will also correct the problem for most computers with
this issue. The iXP1-500 is made to work with your car adapter
and power consumption is not an issue when using your adapter
in this way.
If you Macbook is trying to do anything else when you plug
in your iXP1-5000, including being plugged into a network,
you will most likely get this message. A powered USB hub
should fix this. The Macbook is designed to help maintain
battery life, and therefore doesn't have the robustness
of a desktop. Due to this, it's USB ports cannot handle
heavy power requirements, as both ports share the same power,
where on a desktop or powered hub, the ports have more power
available to them.
related Apple Inc.article:
- When Attached Does Not Sync your iPad
I received the iXP1 Power Adapter today. It does exactly
what you say. I can now charge my iPad at the computer where
I could not before. However, iTunes does not see the iPad
when plugged in through the adapter.
The iXP1-500 is designed to charge your iPad only.
You have to remove the iXP1-500 power adapter to sync from
your USB cable. The iXP1-500 has a pinout configuration
necessary for the power circuits integrated resistors to
provide the voltage to charge your iPad. This pinout does
not permit the sync function when the adapter is attached
to your USB cable.
In our patent pending we have a button as an option which
provides sync and you can toggle back and forth between
charging and sync. However, this would increase the pricing
and we do not think most people want a more expensive iXP1-500
model to have additional functions. Enjoy your iXP1-500.
Cable - Troubleshooting
XP1 is a very simple product to use and most users never
experience a problem.
No connection is made after plugging in the XP1
cable to both the USB computer port and the attaching device.
Un-plug and re-plug all connections.
*If an Error occurs the XP1 LEDs will all illuminate
simultaneously. This means the XP1 not connected properly
to the USB port of your computer.
Check the USB connector and iPhone/iPod connector for dirt
or an obstruction. We move any foreign material and reinsert
the XP1 cable.
When your iPod/iPhone is connected to the XP1 and the XP1
is connected to a computer using a USB cable the iPod/iPhone
will not synchronize with iTunes or transfer any data.
This problem is normally a software issue and it is recommended
that your reboot your iTunes software.
4. Is recharge from a USB port fast and easy.
Yes, The power that is available from USB ports differs
depending on their design however they should all work with
the XP1. . Recharging the XP1 should take approximately
60 minutes after you plug it in to a computer USB port.
For the fastest recharge time, use a USB port from a AC-USB
adapter. Alternately connect the battery pack to a USB port
which is located on your PC or laptop. Do not recharge using
an auxiliary USB port on a keyboard or extension cable.
XP1Power is not automatically performing a Sync
when plugged in to a desktop computer or laptop..
is a the attachment sequence required for the XP1Power when
attached the USB connector to a computer or laptop. The
order in which you attached the XP1Power cable is required
to sync, charge and power your XP1Power properly. When using
the Apple connector to attach an iPhone, iPod and iPad you
must attach in the proper sequence or your unit will not
synchronize until the attachment sequence is perform in
the correct order.
to Attach your XP1Power Cable
Connect your iPhone, iPod or iPad to XP1Power
Then you plug the XP1Power USB connector into the computer.
The XP1Power will automatically start performing a sync
of your iPhone, iPod or iPad.
If the sync does not start automatically, you should pull
out your iPhone, and re-connect it to XP1Power and then
it will sync. So the correct procedure is plugging XP1Power
to computer firstly, then connecting iPhone to the XP1Power
and in this proper attaching sequence it will sync properly.
Therefore, always remember to attach your device to the
XP1Power first and then plug the USB connector into the
laptop or desktop computer..
First, Connect your iPhone to XP1Power. Second, you then
plug the XP1Power USB connector into the computer. Attaching
in this proper sequence is important and your iPhone, iPod
or iPad must be attached to the XP1Power unit before the
USB connector is attached to you desktop computer or laptop.
Website Proper Attachment
Damaged XP1Power Centers
you damaged your XP1Power Cable? If your accidentally pull
off or loosen the USB or attaching device connector from
your XP1Power cable? We have repair centers close to you.
Repair is Fast And Easy With One Of Our Many Cable Affiliates
Our XP1Power repair affiliate centers are staffed by some
of the most qualified technicians in the cable assembly
and repair business. If you have a connector which has been
damaged, just call our cable affiliates and they will have
you send your damaged XP1Power to them for a fast repair.
They will let you know when it arrives and turn it back
to you as quickly as possible (usually within a few business
to Repairing Your Damaged XP1Power Cable
Call anyone of our cable assembly and repair companies.
List of companies
Send your XP1Power to their facility.
Cable Affiliate Lets you know the unit arrived.
Your repaired XP1Power units is turn it back to you as quickly
as possible (usually within a few business days).
support is available to all registered users of Xmultiple
products. Technical Support contact information can be found
on our website at www.xpower1.com
website has most technical information you will need. Please
connect to our website at www.xpower1.com and click on the
"Technical Resource" button at the top of the
homepage. You may also find the answer to your problem in
the Frequently Asked Questions (FAQ) section of the Support
area on the XP1 Website: www.xp1power.com.
is no charge for technical support except long-distance
charges where applicable. Please visit www.xp1power.com
for telephone support hours.
note the following when calling support:
have the XP1 unit with you before you call our support
from a phone.
prepared to provide information including: your name,
address, and telephone number.
of the problem you are experiencing.
iTunes Will Not Load Automatically - Other iTune Error Resolutions
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