Attachment Sequence and Steps
Below
is a the attachment sequence required for the XP1Power when
attached the USB connector to a computer or laptop. The
order in which you attached the XP1Power cable is required
to sync, charge and power your XP1Power properly. When using
the Apple connector to attach an iPhone, iPod and iPad you
must attach in the proper sequence or your unit will not
synchronize until the attachment sequence is perform in
the correct order.
Steps
to Attach your XP1Power Cable
1.
Connect your iPhone, iPod or iPad to XP1Power
2.
Then you plug the XP1Power USB connector into the computer.
3.
The XP1Power will automatically start performing a sync
of your iPhone, iPod or iPad.
4.
If the sync does not start automatically, you should pull
out your iPhone, and re-connect it to XP1Power and then
it will sync.
So the correct procedure is plugging XP1Power to computer
firstly, then connecting iPhone to the XP1Power and in this
proper attaching sequence it will sync properly..
Sync
Problem Solution 1: Always remember to attach your
XP1Power first.
Sync
Problem Solution 2: Push the XP1Power button to
initiate the sync. The XP1Power button toggles the XP1Power
to power it's internal battery (LEDs are displayed as red/blue
in this mode) and to power/charge the attached device (LED
is displayed as blue in this mode). Pushing the button is
required to allow the sequence to be initiate for iTunes
is not being recognized by the attaching device.
Technical
Support
Technical
support is available to all registered users of Xmultiple
products. Technical Support contact information can be found
on our website at www.xpower1.com
Web
Support
XP1's
website has most technical information you will need. Please
connect to our website at www.xpower1.com and click on the
"Technical Resource" button at the top of the
homepage. You may also find the answer to your problem in
the Frequently Asked Questions (FAQ) section of the Support
area on the XP1 Website: www.xp1power.com.
Telephone Support
There
is no charge for technical support except long-distance
charges where applicable. Please visit www.xp1power.com
for telephone support hours.
Please
note the following when calling support:
- Please
have the XP1 unit with you before you call our support
from a phone.
- Be
prepared to provide information including: your name,
address, and telephone number.
- Symptoms
of the problem you are experiencing.
iTunes Will Not Load Automatically - Other iTune Error Resolutions
Registering
Your Xmultiple/XP1 Product
Register
your XP1 product online Click
Here.

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