Attachment Sequence and Steps

Below is a the attachment sequence required for the XP1Power when attached the USB connector to a computer or laptop. The order in which you attached the XP1Power cable is required to sync, charge and power your XP1Power properly. When using the Apple connector to attach an iPhone, iPod and iPad you must attach in the proper sequence or your unit will not synchronize until the attachment sequence is perform in the correct order.

Steps to Attach your XP1Power Cable

1. Connect your iPhone, iPod or iPad to XP1Power

2. Then you plug the XP1Power USB connector into the computer.

3. The XP1Power will automatically start performing a sync of your iPhone, iPod or iPad.

4. If the sync does not start automatically, you should pull out your iPhone, and re-connect it to XP1Power and then it will sync.

So the correct procedure is plugging XP1Power to computer firstly, then connecting iPhone to the XP1Power and in this proper attaching sequence it will sync properly..

Sync Problem Solution 1: Always remember to attach your XP1Power first.

Sync Problem Solution 2: Push the XP1Power button to initiate the sync. The XP1Power button toggles the XP1Power to power it's internal battery (LEDs are displayed as red/blue in this mode) and to power/charge the attached device (LED is displayed as blue in this mode). Pushing the button is required to allow the sequence to be initiate for iTunes is not being recognized by the attaching device.

Technical Support

Technical support is available to all registered users of Xmultiple products. Technical Support contact information can be found on our website at

Web Support

XP1's website has most technical information you will need. Please connect to our website at and click on the "Technical Resource" button at the top of the homepage. You may also find the answer to your problem in the Frequently Asked Questions (FAQ) section of the Support area on the XP1 Website:

Telephone Support

There is no charge for technical support except long-distance charges where applicable. Please visit for telephone support hours.

Please note the following when calling support:

  • Please have the XP1 unit with you before you call our support from a phone.
  • Be prepared to provide information including: your name, address, and telephone number.
  • Symptoms of the problem you are experiencing.


iTunes Will Not Load Automatically - Other iTune Error Resolutions


Registering Your Xmultiple/XP1 Product

Register your XP1 product online Click Here.