to many frequently asked questions are below:
Frequently Asked Questions
Many people want to know how we did it !
iXP1 power circuit uses multiple resistors to provide the
iPad with the voltage levels required to charge from the
USB port on computer and laptops USB ports. Resistors restrict
the flow of electric current. The type of resistors and
the values of each resistor is very critical to the iXP1-500
power circuit design. A standard USB cable pin descriptions
are shown in the chart below. For the standard USB cable
to sync as well as to charge an iPad from a PC is problematic
because of the voltage the iPad requires. Effectively by
changing the USB cables electric circuit configuration of
the attaching pins permits charging. The way the pins are
wired from the male USB connector to the female USB connector
of the iXP1-500 with the resistors is also required for
the charge capability of the iPad by PCs.
Does the iXP1-500 Work with Car Adapters and USB
Yes, In addition to working with laptop and desktop PCs,
the iXP1-500's power circuit permits car adapter and hubs
to be used for charging.
Is there a iXP1-500 Manual?
there is a iXP1-500 manual on the www.ixp1.com website.
The iXP1-500 is very simple to use and the back side of
the packaging displays pictures to attach the adapter to
a USB cable. The link for the manual is below.
Your Computers USB port draws to much power?
message below may occur on some computers which use the
iXP1-500 and the XP1Power devices. Using a car adapter or
a USB hub will assure you do not see this issue related
to the power capacity of the computer you are using with
message is very rare and we have only seen this happen with
a Macbook on a rare occasion as well.
are multiple solutions, if when using the iXP1-500 USB power
adapter you receive the above screen message. First, there
are procedures you can take to reduce the power which are
drawing power from your computer's USB ports. So reducing
the number of devices will correct this power consumption
issue on your computer. All computers have limitation on
the number of USB devices normally plugged in an draw power.
To many devices connector will cause your computer to draw
too much power.
Solution 1: The solution is to unplug some
other devices from your computer. Even your Ethernet cable
connected to your computer draws power from the computer.
You have to maintain enough power to drive your iXP1-500
and you will not see this message and draw more power than
your computer can handle.
2: We understand as a computer user you do not
want to unplug any devices. There are solutions besides
unplugging devices as well. One solution besides unplugging
other USB devices is to unplugging external devices such
as hard drives, CD recorders, etc. This includes firewire
3: Use a USB hub. Using
a powered USB hub would work best to correct this power
issue and your iXP1-500 will work fine. There are many small
inexpensive USB hubs on the market and Xmultiple sells these
devices as well.
4: If you are using a computer with both USB 1.0
and USB 2.0 ports. If the iXP1-500 is connected to a USB
1.0 port, reconnect the iXP1 to one of the available USB
5: The iXP1-500 is made to operate with your USB
ports on your computers. If USB ports are disabled these
ports can be reset and enabled. Go to your Control Panel
and click on the "System" icon. Click on USB ports
and enable any ports which have been disabled.
One of the issues about the USB bus is that it
provides power to the devices plugged into it, providing
of course that the device does not draw too much power.
Each USB port has a 500 mA power limit, and if you plug
too many devices into the port by using a non-powered USB
hub it can display the message "drawing to much power."
The iXP1-500 works with most USB hubs and therefore
plugged in alone to a USB port, the iXP1-5000 is not drawing
the full USB power limit.
is possible to draw too much power on your computer collectively
from all the USB ports. When this happens not all of your
devices attached to USB ports will work. If you do not want
to use a powered USB hub you can unplug a few devices and
this will also correct the problem for most computers with
this issue. The iXP1-500 is made to work with your car adapter
and power consumption is not an issue when using your adapter
in this way.
If you Macbook is trying to do anything else when you plug
in your iXP1-5000, including being plugged into a network,
you will most likely get this message. A powered USB hub
should fix this. The Macbook is designed to help maintain
battery life, and therefore doesn't have the robustness
of a desktop. Due to this, it's USB ports cannot handle
heavy power requirements, as both ports share the same power,
where on a desktop or powered hub, the ports have more power
available to them.
I cannot Sync the iPad with the iXP1-500 adapter
I received the iXP1 Power Adapter today. It does exactly
what you say. I can now charge my iPad at the computer where
I could not before. However, iTunes does not see the iPad
when plugged in through the adapter.
The iXP1-500 is designed to charge your iPad only.
You have to remove the iXP1-500 power adapter to sync from
your USB cable. The iXP1-500 has a pinout configuration
necessary for the power circuits integrated resistors to
provide the voltage to charge your iPad. This pinout does
not permit the sync function when the adapter is attached
to your USB cable.
In our patent pending we have a button as an option which
provides sync and you can toggle back and forth between
charging and sync. However, this would increase the pricing
and we do not think most people want a more expensive iXP1-500
model to have additional functions. Enjoy your iXP1-500.
Does the iXP1-500 work with a wall outlet adapter to charge
however it does not charge efficiently when used in this
If I want to purchase in high volume, how many are in a
Packaging and Shipping Weight Information
Packaging Box/Carton dimensions 51"W X 31"H
G.W: 6KGS and N.W: 5KGS
Frequently Asked Questions
What capacity is the XP1Power rechargeable battery
and how does it compare to other rechargeable batteries
which are not built into the cable and plug directly into
the iPhone or iPod?
Backup Battery is 2500mAh. Other batteries which plug directly
without a cable between the iPhone/iPod connector and the
rechargeable battery are typically 1000mAh to 1200mAh.
How many hours does the XP1Power provided of battery
time per charge?
talk time 12 hours on 3G andv17 hours on 2G. Up to 12.8
hours additional on Wi-Fi. Standby time up to 650 hours.
Audio Playback up to 30 hours and Video Playback 15 hours.
These are approximately and we cannot guarantee exact times.
With the XP1Power built into the cable can I use
it just as I use a normal synch/charging USB cable which
come with the product?
You use it exactly as you do a normal synch/charge USB cable
. Just plug the XP1Power cable into the computer with the
USB connector and the iPhone/iPod charges. Push the button
and the XP1Power will charge.
addition, you can plug the XP1Power into a power source
with an AC power adapter and connector the iPhone/iPod and
also charge at the same time.
Does the XP1Power charge the iPhone/iPod and XP1Power
When a user plug the cable into the USB connector into a
computer and the apple connector into the iPhone or iPod
- a blue light comes on. This tells you that the iPhone
is connected properly and charging. If a user pushes the
button on the XP1Power for 3 to 5 seconds they will see
a blue and red light come on. This means the XP1Power is
charging. The user can press the button and toggle back
and forth. The XP1Power does not power the device and the
XP1Power simultaneously because this would limit users from
having the capability to power what they want when they
want. It also would slow down the process of charging process
for either device if both were charging at the same time.
We believe users want control of the charge process. We
made it as easy charging as pressing a button to toggle
back and forth between the XP1Power and the iPhone/iPod.
addition the LED light indicators also provide the battery
level status of the XP1Power when the cable is not attached
to a USB port. Green LED means 75% to 100%, Blue LED means
25% to 75% and Red LED means 25% or less regarding the battery
capacity level of the XP1Power.
Why build the rechargeable battery into the cable so that
it protrude from the bottom of the iPhone when attached
or as with some products the battery becomes part of attachment
case located on the back of the iPhone or iPod?
main advantage of our XP1Power design with the battery backup
in the cable is that the rechargeable battery products on
the market are like the Kensington and Richard Solo which
have the iPhone Apple connector attached to them directly
without a cable. The battery unit plugs into the iPhone/iPod
directly without a cable in between as in our design and
patent. This is a major issue because the Kensington and
Richard Solo design product is that it extends the height
of the iPhone when attached, resulting in a unwieldy form
other advantage of our design and patent are that you can
put the rechargeable battery in your pocket and the cable
will come out of your pocket and can extend has far as need
to allow a user to put the iPhone to their ear. The weight
of the battery is not hanging off the iPhone however it
is in a users pocket and not a problem.
with the backup battery is in a case covering the back of
the iPhone is often a performance problem. This type of
configuration results in covering the antenna of the iPhone,
and can result in weak reception and transmission of phone
Repair Damaged XP1Power Centers
you damaged your XP1Power Cable? If your accidentally pull
off or loosen the USB or attaching device connector from
your XP1Power cable? We have repair centers close to you.
Repair is Fast And Easy With One Of Our Many Cable Affiliates
Our XP1Power repair affiliate centers are staffed by some
of the most qualified technicians in the cable assembly
and repair business. If you have a connector which has been
damaged, just call our cable affiliates and they will have
you send your damaged XP1Power to them for a fast repair.
They will let you know when it arrives and turn it back
to you as quickly as possible (usually within a few business
to Repairing Your Damaged XP1Power Cable
Call anyone of our cable assembly and repair companies List
Send your XP1Power to their facility.
Cable Affiliate Lets you know the unit arrived.
Your repaired XP1Power units is turn it back to you as quickly
as possible (usually within a few business days).
XP1Power is not automatically performing a Sync when plugged
in to a desktop computer or laptop.
is a the attachment sequence required for the XP1Power when
attached the USB connector to a computer or laptop. The
order in which you attached the XP1Power cable is required
to sync, charge and power your XP1Power properly. When using
the Apple connector to attach an iPhone, iPod and iPad you
must attach in the proper sequence or your unit will not
synchronize until the attachment sequence is perform in
the correct order.
to Attach your XP1Power Cable
Connect your iPhone, iPod or iPad to XP1Power
Then you plug the XP1Power USB connector into the computer.
The XP1Power will automatically start performing a sync
of your iPhone, iPod or iPad.
If the sync does not start automatically, you should pull
out your iPhone, and re-connect it to XP1Power and then
it will sync.
So the correct procedure is plugging XP1Power to computer
firstly, then connecting iPhone to the XP1Power and in this
proper attaching sequence it will sync properly. Therefore,
always remember to attach your device to the XP1Power first
and then plug the USB connector into the laptop or desktop
First, Connect your iPhone to XP1Power. Second, you then
plug the XP1Power USB connector into the computer. Attaching
in this proper sequence is important and your iPhone, iPod
or iPad must be attached to the XP1Power unit before the
USB connector is attached to you desktop computer or laptop.
Website Proper Attachment
is a trademark of Apple Inc., registered in the U.S. and
other countries. iPhone is a trademark of Apple Inc.
Apple is not responsible for the operation of this device
or its compliance with safety and regulatory standards
is a trademark of Xmultiple, Xmultiple is a trademark and
registered in the U.S. and other countries.
iTunes Will Not Load Automatically - Here Is the Fix