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SUPPORT

Xmultiple provides our XP1Power and iXP1-500 product customer support with our easy to use on-line customer support information listed below. In addition, we have links to troubleshooting and product help. Most of your customer support questions are answered with the information on these links. Please search this page for all the support information you need.

iXP1-500 iPad USB Adapter- Charging Your iPad With Any PC

iXP1-500 Packaging and Shipping Weight Information

  • Packaging Box dimensions in CM is 51 L X 31 H X 26 D
  • Packaging Box dimensions in Inches is 20.5 L X 12.2 H X 10.5 D
  • QTY: 300 PCS/CTN
  • G.W: 7.5KGS and N.W: 6.5KGS

UL - XP1-Power Battery

XP1Power UL File Number is MH12383

CE Certification - XP1-Power and iXP1-500

XP1Power CE File Number is N14713

iXP1-500 iPad Power Adapter CE File Number is ATE20102107

XP1-Power LED's and Button Functions

XP1-Power Manual and Quick Start Instruction Guide

iXP1 Interchangeable Cable Connector Adapters

XP1-Power - Device compatibility for miniUSB, microUSB and iPhone/iPod

XP1-Power Powerpoint Presentation

XP1-Power Ordering Information

XP1-Power Product Sheets (Features, Overviews, Specifications)

XP1-Power (Rechargeable Battery Backup DataSheets, Specifications, Features, Press Releases)

XP1-Power Battery Information and Specifications

Surge Protection

Pinouts For Cellphone/Smartphones with MiniUSB and MicroUSB Connectors

XP1-Troubleshooting

XP1-Power Accessories

XP1-Power Safety and FCC Information

 

Volume Packaging and Shipping Mark

  • Carton size:68*44*40CM, N.W:10KG, G.W:11KG, QTY:48PCS/carton

 


XP1-Power Technical Specifications

  • 2500mAh polymerized lithium-ion battery
  • Patent Pending technology with rechargeable battery built-in to your USB Cable
  • Charges XP1Power rechargeable battery simultaneously with iPhone or iPod
  • Smart Backup Battery Feature
  • Normal Voltage 3.7V
  • Charging Voltage: 4.2V
  • Charging Current: Std.1750mA
  • Charging time: 3 hours
  • Charge Method: Constant Current, Constant voltage
  • Battery weighs: 1.60 oz. [47 gm]
  • Battery measures (inches): 0.726 inches (D) by 2.55 inches (H) by 0.354 inches (W)
  • Battery measures (in mm): 18.10mm (D) by 64.80mm (H) by 9 mm (W)
  • XP1 Outside Case Enclosure (with Battery) measures (inches): 1.4 inches (D) by 2.80 inches (H) by 1.2 inches (W)
  • Package weighs: 5.6 oz. [159 gm]
  • LEDs display current battery charge level
  • Operating temperature: 32 to 95oF [0 to 35oC]
  • Storage temperature: [-20 to 50oC]

     

     

Battery Diagram

Summary Of XP1-Power Rechargeable Longer Battery Life

The XP1-Power uses a Lithium-ion battery. Lithium-ion Batteries are design for approximately 300 charge/discharge cycles. A cycle of a charge/discharge consists of an extended charging period, and an extended discharging period. A quick charge which would be less than 30 minutes does not constitute a full charge/discharge cycle.

There are many issues related to charge cycles related to how long the XP1-Power battery will perform at is best and how long it will last. A user should expect the same performance from the XP1-Power as they do their internal battery built into the iPhone and iPod. We do have some recommendations for users of our product and for iPhones and iPods and this is related to your charging patterns, Do you use it until it the battery runs out completely? Use it for an hour or two and recharge. The temperature, storage should be maintained between [-10 to 45oC. Lithium-ion batteries work best when the user does not frequent complete discharge the battery. The XP1-Power is designed to be plugged in all the time when a user uses their USB synch/changing function and this is good because the user is less likely to complete discharge the XP1-Phone battery as well as completely discharging the battery built into the iPhone and iPod. Partial discharge is how to save the battery life and our product is designed to encourage this type of battery charging pattern by the user. A partial discharge is anything less than a full discharge. This is all about discharging. Do not worry about the charging function because our XP1-Power is designed to shut off and control overcharging. One last point we would like to make is that an occasional full discharge is actually good and some battery experts would say is desirable because this does calibrate the battery.

Lithium-ion batteries are design so they do not significantly degrade, or develop "memory", even if charged at irregular intervals. Charging is easy with the XP1-Power because all you have to do is attached the USB connector to your computer. In addition, you can use an AC power adapter and charge with external power. We recommend users use the AC wall adapter for extended charging, rather than the USB cable which you attached to your computer.

 

Warranty

XP1Power Warranty and Disclaimer Statement. Warranty Policy

Product Registration

XP1-Power Product Registration



Call Xmultiple Customer Service at 1-800-753-9526.

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